FAQs

FAQs

[vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][cws_sc_text subtitle=”” title=”Frequently Asked Questions” customize_align=”1″ module_alignment=”center” customize_size=”1″ subtitle_lh=”23px” title_size=”” title_lh=”” title_margins=”” content_size=”15px” content_lh=”23px”][/cws_sc_text][vc_tta_accordion c_position=”right” active_section=”1″][vc_tta_section title=”How do I make a purchase online?” tab_id=”1552398854439-45c84376-783b”][vc_column_text]Please refer to ‘How to Buy‘[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do Instagear KL have physical store?” tab_id=”1552398854455-d4909637-ee64″][vc_column_text]Sorry, for time being Instagear KL don’t have any physical store.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Which countries do you ship to?” tab_id=”1552399027296-3f0151b9-5045″][vc_column_text]We ship worldwide via GDex and Poslaju Service.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How many days would it take for my parcel to arrive?” tab_id=”1594311161924-ca584a55-cd82″][vc_column_text]For most deliveries, it will take between 2-3 days depending on the location. There may be delays during peak season eg. festive season etc.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are the shipping costs?” tab_id=”1594311195243-7b59ec36-f144″][vc_column_text]Shipping costs differ according to location and the weight of the item. Shipping costs will be calculated automatically when you key-in shipping location. You can also check the delivery status through the system.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I have not received my item. What should I do?” tab_id=”1594311229308-a9b8d3e7-3078″][vc_column_text]Let us know and we will check the delivery status and speed up the shipping process for you. After we have checked your tracking no, we will you as soon as possible.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I have to pay customs duty for the items I order from Instagear KL?” tab_id=”1594311256479-ca7ac320-06ff”][vc_column_text]When the items have reached your country, it might be subjected to import duties and taxes. (Additional charges for custom clearance must be paid by you. Custom policies vary widely from country to country, contact your local customs office for further information)[/vc_column_text][/vc_tta_section][vc_tta_section title=”I am not able to make a payment through Toyyibpay?” tab_id=”1594311315054-e9c4ee25-4472″][vc_column_text]Please contact our admin at +60173117674. We will check and troubleshoot the system and we will inform you as soon as the system is ok and the issue is resolved.[/vc_column_text][/vc_tta_section][vc_tta_section title=”If items on the website are out of stock, is there an estimated time for the next restock and where can I check this?” tab_id=”1594311397393-6585600f-5a3c”][vc_column_text]We do not have an estimated time for the restock, but you can check our website for daily updates. We will announce which collection will be restocked on our Instagram/Facebook: @instagearkl/InstagearKL[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row]